Ensuring maximum return on your investment
CAMECA provides unparalleled support for its scientific instruments and metrology tools, whether in research laboratories or in semiconductor production lines.
We offer a range of post-warranty service solutions to suit various customer requirements: several annual maintenance service contracts are available as well as attractive on-demand solutions, allowing our customers to focus on their core activity - and leave their maintenance needs and worries to us. Click here for an overview of the CAMECA Maintenance Service Solutions.
The CAMECA Maintenance Service Solutions are part of an innovative and comprehensive program - AMECARE Performance Services - developed to ensure peak performance and extend the life of your analytical instrumentation. Click here for more information on the available modules and their benefits.
A worldwide customer service organization
To serve customers at the level required by their demanding environments, CAMECA has developed a worldwide customer support organization: direct assistance is available from our local offices in Brazil, China, France, Germany, India, Korea, Japan, Taiwan and the USA; in other countries, users are supported by our network of agents. Our Field Service Engineers are certified through advanced training at our factories and strategically located all around the world to deliver best-in-class assistance to all our customers.
Product specific support contacts
First level support is available from all local CAMECA offices or agents. Please select your country in the drop down box on the right hand side column, and contact information will appear. You may also contact instrument specialists at our factories:
SIMS (IMS series): +33 (0)1 43 34 62 43 - email@example.com
Quad SIMS: firstname.lastname@example.org
NanoSIMS: +33 (0)1 43 34 62 43 - email@example.com
EPMA (SX product line): +33 (0)1 43 34 62 43 - firstname.lastname@example.org
LEXES (Shallow Probe): +33 (0)1 43 34 62 43 - email@example.com
APT (LA-WATAP): +33 (0)1 43 34 62 43 - firstname.lastname@example.org
APT (LEAP): +1 608-274-6880 - email@example.com
To help customers make the most efficient use of their instruments, CAMECA offers various types of training, ranging from general operation to solving specific scientific problems. Training can be given on-site or at our factory headquarters. Please contact your local CAMECA representative.